Instead of delivering benefits to your organization’s workflow and business operations, if an IT project fails, your business reputation will be significantly jeopardized. Take the Denver and Heathrow airport baggage handling systems, for example. Denver and Heathrow are the world’s largest automated airport baggage handling systems that now serve as a recognized example of how IT project failures can potentially ruin a business’ marketability; all because Denver and Heathrow neglected to evaluate project risks before implementation and deployment.
While your IT service provider will assure you that your IT project consists of zero risks using proven methodologies and efficient IT risks management strategies, your business cannot afford to not identify project risks and not know how to potentially minimize them if they occur.
Finding out what you are missing out on
It is vital to involve people who are proficient about your enterprise business operations and requirements to ensure that an IT project investment will have a substantial impact on your business; whether that impact is a positive or negative one. At the same time, such individuals have to define impending requirements, validate the way the project should work, and test project adaptability.
When project implementation and deployment take place, some of the most important functionality components of the project can be overlooked due to invalid/incomplete requirements, requirements that your business professionals were responsible for assessing. However, not all business professionals, no matter how well versed they are in industry expectations, are fluent in understanding the technology that is necessary to accomplish their business goals. That being said, your business needs to invest in people that can successfully bridge the gaps between your business’ goals and the technology that is required to do so. All risks are totally and completely associated with you, so making sure you have knowledgeable backup is absolutely essential.
Change can be a scary thing
As a part of a project management team, you know that during the design and build phases of a project, requirements can change and grow two percent per month.
When providing changes to requirements with an uncertain velocity, the possibility of defects and therefore, decreased business value is amplified; the complete opposite of what your business was aiming to accomplish. For example, IT services providers should provide your organization with a deliverable every month. If you need to make a change during this time period, functionality and deliverability will have to be adjusted accordingly. To ensure on-time delivery, the best you can do is hold back your change requests and demand these changes when the project has proceeded to design and develop phases for the next deliverable, at which time some of these changes have since become irrelevant.
Change can be scary, but being able to make necessary IT changes as you go without having to worry about significantly impacting your long-term IT goal, can certainly help diminish that fear.
How well do you know your provider?
Undoubtedly, no matter whom you hire or how hard you try, every IT project will have some level of risk associated with it; for an ample number of reasons.
Risk evolved because of technology incompetence, which can be lessened and assessed simply by putting your IT service provider’s knowledge to the test; asking them questions to which you want to know the answer. Your inquiries should reveal your IT services provider’s ability to manage risks associated with technology, and you should be aware of your IT provider’s track record when involved in organizations like your own. If you are a healthcare organization, for example, then your IT services provider should be proficient in developing IT solutions that use powerful technologies catered to the needs of healthcare organizations.
Evaluating your IT provider’s expertise will provide your business with greater insight into its potential IT successes and shortcomings.
Always be prepared to expect the unexpected
Last, but certainly not least, it is important to remember the key variables of the IT industry: time, functionality and cost. Each of these variables influences the others, such that if you have a deadline requirement and you ask your IT provider to deliver solutions within the deadline, you may experience functionality issues and cost increases depending upon whether or not additional resources are required to meet your deadline. Similarly, when you aim for additional functionality, you should expect to pay more for these new services and recognize that your deliverables may be delayed.
Unexpected “road bumps” are likely to arise during your IT solutions project, however, it is not these obstacles themselves that are most important. Instead, what truly matters is having an IT team that is knowledgeable about your industry and the technology that will best benefit your enterprise needs, for it is with their support that your business will be able to get past those “road bumps” and keep your business moving forward.
Prime Technology Group, LLC is Bringing Visions to Life and dutifully assisting businesses in IT project planning, implementation, and delivery from start to finish, every step of the way. Let our expertise offer your business IT insight, ultimately bringing your visions to life as well.
Sudhakar Goverdhanam
CEO Prime Technology Group LLC